FAQS
Once we receive an enquiry from you, we need to know what you want from lessons, when you are available for lessons, what level and age the student is and your full post code. We then start searching for a tutor who suits the needs of the student and the location and then we can send over their profile (s) for your review (along with their DBS check and references also).
Lessons are paid for by BACS – we email you an invoice which has all the details you need on there.
A fully refundable deposit is taken for the trial. This is either refunded in full as a free lesson when you take up lessons with us, or just fully refunded to your bank account if you do not wish to take lessons with us. This is only to protect our teachers from no-shows, which we unfortunately have had happen in the past. Any questions about this please do not hesitate to ask.
Lessons are scheduled around your availability, so should you be free in between term-time then we are happy to accommodate lessons for you. For child students, we often have them taking a ‘boot camp’ style block of lessons just before an exam or in the summer holidays to speed up learning whilst school is off.
Lessons predominantly take place at your home. We sometimes get requests for lessons to happen elsewhere for a variety of reasons, so we try to accommodate those requests where need be- don’t be afraid to ask if this person is you!
Lessons are at your home unless otherwise stated so yes you should really have the instrument before beginning lessons. We can sometimes have a tutor bring a spare instrument to your trial session, however this is not guaranteed. It is also beneficial to have your own instrument for you/ your child to get comfortable with before the trial session. Also you need it to practice on once the trial session is over so we always say its best to get your own. If you need help purchasing the right product for you, just ask- we can help you select the right instrument for you!
Lessons are paid for in advance, usually in blocks of 5 lessons. These lessons can be taken at whatever pace you feel like, whether its once a day or once a month! We can adapt invoices for you, so if you want to increase or decrease the pre-purchased lesson block, just let us know and that can be amended for you.
Invoices are sent to the student via email and all bank details are there for payment by BACS.
Lessons are scheduled around your availability, so should you be free in between term-time then we are happy to accommodate lessons for you. For child students, we often have them taking a ‘boot camp’ style block of lessons just before an exam or in the summer holidays to speed up learning whilst school is off.
This question is very much about the individual, how much time you have to give to lessons , if there is a goal in sight (perhaps an exam or performance) and so on. I always say at least once a week is best. Some people with young children like to have a couple of lessons a week due to children’s memory not being as strong as an adult. In holidays or just before an exam I know a lot of students like to have ‘boot camp’ like session of up to 3/4 times a week- the choice is yours!
As a piano teacher for nearly 20 years now , I would recommend lesson lengths depending on age . This is all very subjective, as I have had 5 year olds have the concentration level of a teenager. A rough guide is as follows:
3-7 years old : 30 minute lessons
7-10/11 years old: 45 minute lessons
11+: 1 hour lessons
This goes hand in hand with age increasing concentration spans, memory retention and motor skill development. As mentioned above, this is different for every person and of course we cannot dictate your financial constrictions, but these are the recommended lesson lengths for best achievements in lesson times.
Feel free to call us on 07977679360.
Alternatively you can email us on
All our tutors are trained to enter students in for exams- the most popular examination board is The Associated Board of Royal Schools of Music (ABRSM). Other boards include Trinity (Guildhall), The Rock School and London College of Music (LCM.) All our tutors can enter students in for exams with these boards so you needn’t worry if you have taken exams with one board and then wish to change or had one tutor and then changed.
As a company we operate a 24 hour cancellation policy on both sides- that is, student and tutor should respect that. That being said, our tutors will always try to reschedule rather than cancel any lessons you or they cannot make . If lessons are cancelled within a 24 hour period of the scheduled lesson they are subject to being charged fully.
This question is very much about the individual, how much time you have to give to lessons , if there is a goal in sight (perhaps an exam or performance) and so on. I always say at least once a week is best. Some people with young children like to have a couple of lessons a week due to children’s memory not being as strong as an adult. In holidays or just before an exam I know a lot of students like to have ‘boot camp’ like session of up to 3/4 times a week- the choice is yours!
Invoices are sent to the student via email and all bank details are there for payment by BACS.
Key Lessons is proud to offer lessons in most thinkable musical instruments, including Accordian, Banjo, Bassoon, Cello, Clarinet, Cornet, Double Bass, Drums, Fiddle, Flute, French Horn, Guitar (acoustic, bass, electric, steel,classical), Harmonica/ Mouth Organ,Harmonium/ reed organ, Harp, Horn, Organ, Pan pipes, Piano, Piccolo, Pipe organ, Saxophone, Sitar, Steel drum, Steel guitar, Synthesizer, Timpani, Tin whistle, Trombone, Trumpet, Tuba, Ukulele, Viola, Violin, Wind Chimes and Xylophone to name but a few!
As a company we operate a 24 hour cancellation policy on both sides- that is, student and tutor should respect that. That being said, our tutors will always try to reschedule rather than cancel any lessons you or they cannot make. If lessons are cancelled within a 24 hour period of the scheduled lesson they are subject to being charged fully.
All our tutors are trained to enter students in for exams- the most popular examination board is The Associated Board of Royal Schools of Music (ABRSM). Other boards include Trinity (Guildhall), The Rock School and London College of Music (LCM.) All our tutors can enter students in for exams with these boards so you needn’t worry if you have taken exams with one board and then wish to change or had one tutor and then changed.
Feel free to call us on 07977679360.
Alternatively you can email us on info@keylessons.co.uk
